Why our online marketplaces operate so successfully?
Always the right product thanks to Artificial Intelligence (AI)
Our online marketplace has over 10,000 different products stored in warehouses with an area larger than 7 soccer fields, which means we have to try very hard to keep everything organized. To achieve this, we have built a smart AI into the website that ensures that the right products are always shown to the right target group.
Furthermore, we have made our marketplace as orderly as possible. All products are organized in different categories, with specific subcategories below. Categories were also created per disorder or limitation.
Quality always comes first
For us, the main goal is that customers are satisfied, and that our products make their life easier and more livable. Therefore, we only work with first-class manufacturers and suppliers. Quality tests are conducted by our internal team and we proactively look for suppliers with even better quality, with certified medical goods.
We are also very picky when it comes to carriers. We choose reliable transporters who ensure that your order reaches you quickly and safely. Thanks to good agreements and quality carriers, 93% of orders arrive the next day.
Excellent service every day
Our motivated and friendly customer service team will make sure all your needs come true. For example, customers can make free returns on orders worth at least €50. Other special services we offer include installation of larger products such as beds, electric chairs, etc., and expert advice for customers who have questions or do not know exactly what product they need. You can get this advice every day via mail, chat or call.
Freya Products runs different online marketplaces to cover different regions:
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Belgium (Flanders): Thuiszorgwebshop.be
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Belgium (Wallonia): Soinsonline.be
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The Netherlands: Thuiszorgwebshop.nl
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France: Monaidetechnique.fr
