PRIVACY POLICY
The privacy policy of Freya Products.

Freyaproducts.be - The tools webshop where you can buy tools online.

WE ARE 100% SECURED AND HAVE THE SSL CERTIFICATE!
Freya Products uses an encrypted connection which makes data transfer 100% secure. Visitors of a webshop with a SSL Certificate know that their personal data is handled safely and malicious persons can not 'eavesdrop' on it. Because of the certificate they also know that the data will only end up with the owner. You can recognize a secure connection by the 'HTTPS' in front of the domain name and by the little key in the address bar.

This privacy policy has been drawn up in compliance with the GDPR rules. All data provided to Freya Products will only be used to process your order and deliver the product you ordered. Freya Products treats all data with care and does not provide any data to third parties, unless this is necessary for the fulfillment of the agreement.

PRIVACY STATEMENT HOMECAREWEBSHOP.BE 
Privacy-sensitive data or personal information is processed through our webshop. freyaproducts.be considers careful handling of personal data of great importance. Personal data are therefore carefully processed and protected.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things that:

We clearly state the purposes for which we process personal data. We do that through this privacy statement;
we limit our collection of personal data to only those personal data that are necessary for legitimate purposes
we first ask you for express permission to process your personal data in cases where your permission is required;
we take appropriate security measures to protect your personal data and also require this of parties who process personal data on our behalf;
we respect your right to provide your personal data for inspection, correction or removal at your request.
Freyaproducts.be is the data controller. In this privacy statement, we explain which personal data we collect and use and for what purpose. We encourage you to read it carefully.

This privacy statement was last modified on 03-06-2021 11:04:16.

USE OF PERSONAL DATA
When using our store we obtain certain information from you. This may include personal data. We store and use only personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear at the time of submission that it will be provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

Name and address details
Telephone number
Billing address
Email address
Payment details
IP address
We only give your information to other parties if it is really necessary for our services. This concerns these parties: delivery partners, suppliers, product support, payment partners, IT service providers and parties who collect our reviews (in our case Webwinkelkeur). After all, our delivery partner has to deliver your order to the right address and for that nice custom grid the factory will need to know where to send it after production. Parties such as data management platforms, media and advertising agencies and research firms come into the picture as soon as we want to give you personal advice or show you targeted ads, for example based on your interest in certain products. In suspicious situations, we are obliged to share customer data with government agencies. The parties who get access to your data from us, may only use it to provide you with a service on behalf of Freya Products. Unless they are responsible for obtaining and protecting your data themselves. Some cookie developers have access to the data collected by cookies on our website. You can read more about this in our cookie statement and the privacy policies of these parties. We never sell your data to third parties.

REGISTER
For some parts of the webshop you can register first, after which these parts can be used. Registration is not mandatory. After registration we will save the personal data you provided via your chosen user name. We save this information so that you do not have to fill it in again each time and so that we can contact you in connection with the execution of the agreement.

We will not provide the data linked to your user name to third parties, unless this is necessary within the framework of the execution of the agreement you have concluded with us or if this is required by law. In case of suspected fraud or abuse of our web store, we may hand over personal data to the competent authorities.

PORTAL ACCESS
With our portal you can access a management environment where you can set, specify and change things yourself.

ORDER PROCESSING
When you place an order with us, we use your personal data for processing. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this in this privacy statement.

PUBLICATION
We do not publish your customer data.

ADVERTISEMENTS
Our web store displays advertisements.

DISCLOSURE TO THIRD PARTIES
Your data will explicitly not be sold to third parties but only passed on when this is really necessary for our service. These partners are (partly) located outside the EU.

We use Google Analytics to track how visitors use our webstore. We have concluded a processing agreement with Google to make agreements about how our data is handled. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, finally we have the IP addresses anonymized.

SECURITY
We take security measures to limit misuse of and unauthorized access to personal data.

RETENTION PERIODS
The personal data described above will be kept for as long as necessary to process your orders, including warranty. Thereafter, we retain data for up to one year for the statistical purposes described. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

THIRD-PARTY WEBSITES
This privacy statement does not apply to third-party websites that are connected to our web store through links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We advise you to read the privacy statement of these websites before using them.

CHANGES TO THIS PRIVACY STATEMENT
We reserve the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly, so that you are aware of these changes.

PERUSAL AND AMENDMENT OF YOUR DATA
For questions about our privacy policy or questions about access to and changes in (or deletion of) your personal data you can always contact us via the contact information below.

You can also send us a request to view, change or remove this information. You can also submit a request for a data export for data that we use with your permission, or indicate your reasons for wanting us to restrict the processing of personal data.

To prevent misuse, we may ask you to provide adequate identification. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change or remove the data.

PERSONAL DATA AUTHORITY
Of course we are happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against the processing of personal data. You can contact the Personal Data Authority for this purpose.

CONTACT DETAILS
Homecarewebshop.be 
Roeselarestraat 40 8560 Wevelgem
info@freyaproducts.be
056964956

OUR COMMUNICATION BY E-MAIL
We do not sell personal information to third parties. If you have subscribed to our newsletter, you can correct your personal data at any time. If you no longer wish to receive the newsletter, you can remove yourself from the mailing list via the newsletter. If this does not work, you can send us an e-mail and we will do it for you.

CONTACT
In case you want to react to our privacy statement, you can contact us:
 
by email: info@freyaproducts.be
by phone: +32 56964956
by post: Freyaproducts.be Roeselarestraat 40 8560 Wevelgem

COMPLAINT HANDLING
If you have any complaints about freyaproducts.be, its products and/or service, please send an email to info@freyaproducts.be with a clear explanation of your complaint.

Upon receipt of your complaint, you will receive a confirmation of receipt by e-mail within 48 hours. We will reply to your complaint within 7 days, counting from the date of receipt, and will do our utmost to come to an appropriate solution.

If our organization does not come to an appropriate solution you can submit the complaint to the Arbitration Committee of Webwinkelkeur. You can also register your complaint via the ODR platform of the European Commission. This is a platform set up by the EU for all consumers across Europe.

You have the right to submit a complaint to the Data Protection Authority (DPA) at the following addresses:
Data Protection Authority
35 rue du Palais de la République
1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35


This is without prejudice to a remedy before a civil court. If You should suffer damage as a result of the processing of Your personal data, You can make a claim for compensation.

In the event of a non-judicial settlement of the dispute, the Consumer Ombudsman's Office of the Federal Government is competent to receive any request for non-judicial settlement of consumer disputes. It will in turn either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman's Service via this link: http://www.consumentenombudsdienst.be//nl

Homecare Webshop is the digital environment of BVBA Freya Products with registered office and postal address:

Roeselarestraat 40
8560 Wevelgem
Belgium

The company number or VAT number is BE 0680.696.213

Confidentiality of data. Download here the privacy statement of Freya Products:

click here

Our discretion and our care.
Freya Products is committed to ensuring the protection of your personal data as a user/visitor/consumer and to offering you maximum comfort when visiting our website. Out of our concern for the protection of your private life, we make every effort to protect the confidentiality of your personal data at every step in its handling.

When you browse our site, our servers automatically record your IP address, the web page from which you accessed our site, your journey through our pages and the date and duration of your visit. 

When you send us an e-mail, your IP address and the e-mail address you provided is automatically stored.

Furthermore your buying and visiting behaviour on Freya Products is saved as well as the voluntarily given information when registering, the surveys you filled out and your ordering behaviour. By providing your personal data via e-mail or at Freya Products you give Freya Products the explicit and unambiguous permission to process these data internally.

The stored information will only be used by Freya Products to improve our services and the content of our website. With your data we can further develop the user-friendliness in a positive way. The information provided is also used to keep you informed of changes, improvements, developments, new products and promotional campaigns from Freya Products provided you have indicated that you wish to receive this information when registering.

Freya Products works together with SaaS provider Seoshop B.V. ("Lightspeed") for the management of the webshop. Lightspeed also uses and protects customer information, including information
transmitted through the products, in accordance with Lightspeed's privacy policy, found at
https://www.lightspeedhq.be/privacy-beleid/ and hereby incorporated by reference.

Postal addresses, telephone numbers, and email addresses

Providing your postal address is only for information purposes regarding past orders or the possibility of placing new orders.
Your phone number will only be used to contact you in case of problems with your order. If you have asked a question via the internet you can also be helped by phone by Freya Products.
If you provide your cell phone number, this number will only be used to keep you informed about your order by SMS or to answer questions.
Providing your e-mail address is only used to provide information about new promotions, products or events (direct marketing). When registering, you will always be asked whether you appreciate these e-mails. Unsubscribing is possible at any time by sending a request to the following e-mail address: info@freyaproducts.be.

Freya Products will treat your data confidentially.

Your contact details will only be used for commercial purposes if you have explicitly agreed to this. Freya Products never passes on data to third parties. Data are only passed on to other parties if this is necessary for the processing and delivery of your order (we hand over your address data to courier services so that they can deliver the goods ordered to you).
Their transfer to public institutions and administrations is subject to the applicable legal provisions. The employees of Freya Products undertake to respect these rules of confidentiality.

The use of Cookies

Freya Products uses cookies to observe the preferences of visitors and to build its website in the best possible way. Cookies are smaller files that are stored on your hard disk. This allows for easier browsing and significantly increases the comfort of a site. Cookies also help us to identify the most appreciated elements of our offer on the Internet. This allows us to adapt the content of our sites precisely to your needs and thus improve our offer. Cookies can be used to determine whether your computer has already succeeded in connecting to our site. Cookies also make it possible to identify your computer without being able to link it to a person. 
It goes without saying that you can also visit our sites without cookies. The majority of navigation programs automatically accept cookies. You can prevent cookies from being stored on your hard drive by selecting the following option in your browser settings: "Do not accept cookies". For further details, please refer to the instructions of your navigation program. In addition, you can delete the cookie stored in your system file at any time. 

Freya Products advises you not to disable cookies when visiting our website. Rejecting cookies may limit the functionality of our offerings. These cookies make it easier for you to order when you visit again and to see directly what you are looking for. Freya Products uses cookies exclusively to increase the ease of ordering and to adapt the site to your specific wishes. Data gained from cookies will never be provided to third parties.

Security

As a webshop, Freya Products uses excellent coding technologies, known as a security method within the IT sector. Freya Products tries to secure your data as much as possible. Payment details (including card details) are not stored by Freya Products, but are exclusively used by Mollie, a reliable payment system. For any problems concerning a payment, please contact Mollie at: https://www.mollie.com/be/contact/

New Applications

Freya Products is always trying to innovate. It is possible that information about a customer will be used for new applications. According to our privacy policy, we will contact you first before using your data for new applications. You always have the final say before your data will be used.
Freya Products reserves the right to modify its privacy policy in accordance with applicable privacy regulations.

Right of inspection

Legally you are entitled to inspect your data. It is also possible to request a free correction. You have the right to oppose, without explanation and free of charge, advertising and the disclosure of your data to third parties (courier services). 

In addition to the right of inspection, you can also have your data deleted. However, the removal may result in your no longer being able to use (part of) our services. 

You can invoke your right of inspection or right to have your data removed/ corrected by sending a registered letter to Freya Products BVBA, stating the date and a copy of your identity card.

For questions about our Privacy Policy, please contact Freya Products by emailing info@freyaproducts.be.

In this attachment you will find the detail of our privacy policy

Linked apps with our platform:

This website is using tawk.io, a chat platform that connects users with the customer support of Freya Products. We are collecting email addresses only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.
Freya Products is not making use of these messages or data other than to follow up on users' registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

We use Webwinkelkeur as our rating software: read our processor agreement here
We use Lightspeed as our webstore software: read our processing agreement here
We use SendInBlue as our email software: read the privacy policy via the link.
We use Chappz as product review and abandoned shopping cart mail software.

 

COOKIES
Freyaproducts.be uses cookies to give you the best shopping experience. When we need to send or receive critical information, we use a secure server. We take all necessary precautions to prevent the loss, illegal use and alteration of information that we receive via our site.

WHAT IS A COOKIE?
A cookie is a small text file that is sent to your computer when you visit a website. Both this website and other parties may place cookies.

WHAT ARE COOKIES USED FOR?
This website uses cookies to improve the ease of use and performance of the website. By using cookies we ensure, among other things, that when you visit our site you do not always receive or have to enter the same information. Cookies therefore make surfing the site a lot more pleasant.

There are different types of cookies. This website uses permanent cookies and session cookies...

Permanent cookies: These allow the website to be tailored to your preferences. For example, to remember your permission to place cookies. This saves you having to repeat your preferences over and over again, saving you time and making it easier for you to navigate the web store. Permanent cookies can be removed through the settings of your browser.

Session cookies: Using a session cookie we can see which parts of the website you have viewed during this visit. We can therefore adapt the webshop as much as possible to the surfing habits of our visitors. These cookies are automatically deleted when you close your browser.

WITH WHAT SPECIFIC PURPOSE DOES THIS WEBSITE PLACE COOKIES?
This website places cookies for the following reasons:

Shopping cart (functional cookie): Remembering which products are in your shopping cart. Without this cookie you cannot order products or place them in your shopping basket.

Google Analytics (tracking cookie): To measure how you use the website and how you found us and to provide insight into this with reports.

Google AdWords (tracking cookie): We measure how you use the website and how you found us. We use this knowledge to improve our AdWords campaigns.

HOW CAN I MANAGE OR DELETE COOKIES?
Usually cookies can be managed, edited and deleted through your browser. More information on how to enable, disable and delete cookies can be found in the instructions and/or by using the Help function of your browser.

CONTACT?
In case you want to react to our cookie-statement, you can contact us:
 
by email: info@freyaproducts.be
by phone: +32 56 964 956